Terms & Conditions
Last Updated: 9/1/25
Welcome to Essential Dental (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website, products, repair services, and wholesale programs. By accessing or using our site, submitting repairs, or placing an order, you agree to these Terms.
If you do not agree, please discontinue use of our services.
1. Services We Provide
Essential Dental offers:
Dental handpiece repair services
Diagnostic and inspection services
Sales of new and refurbished dental equipment
Wholesale repair programs for businesses and technicians
Shipping label services
Educational and informational content
All services are subject to availability and may be updated or changed at any time.
2. Website Use
You agree not to misuse our website, including:
Attempting to access secure areas without authorization
Uploading harmful code or interfering with functionality
Using our content for unauthorized commercial purposes
Misrepresenting your identity or company
We reserve the right to restrict access to any user violating these terms.
3. Repair Submissions
By sending a handpiece or equipment to us for service, you agree to the following:
A. Inspection & Estimates
All repairs begin with an evaluation.
You will receive a quote before repair work begins.
If you decline the repair, return shipping fees may apply.
B. Approval
Repairs will not be performed without your approval unless:
You opt into automatic approval, or
Your business has an existing approval agreement with us.
C. Unrepairable Items
If a device is beyond repair:
We will notify you,
Offer replacement options if applicable,
Return the unit if requested (shipping fees may apply).
D. Abandoned Equipment
Repairs left unpaid or unclaimed for 60 days may be considered abandoned and disposed of.
4. Pricing & Payments
A. Pricing
All pricing is subject to change without notice.
B. Payment Terms
We accept credit/debit cards, digital payments, and invoicing for approved business accounts.
Work may be paused until payment is received.
C. Wholesale Pricing
Wholesale pricing is available only to approved partners and may not be disclosed publicly.
5. Warranty
A. Repair Warranty
Most repairs include a warranty covering parts and workmanship for a specified period (listed on your invoice).
Warranty coverage does not include:
Damage caused by misuse or improper sterilization
Drops, falls, or physical damage
Internal contamination due to maintenance neglect
Unauthorized repair attempts
Normal wear and tear beyond the warranty period
B. New Equipment Warranty
New equipment is covered by the manufacturer’s warranty. Terms vary.
C. Returning Warranty Items
Warranty claims must include:
The original handpiece
Original invoice number
Description of the issue
We reserve the right to inspect all warranty claims before determining coverage.
6. Shipping Policies
A. Labels & Shipping
We may offer prepaid labels for customer convenience.
Essential Dental is not responsible for items lost or damaged during shipping to us unless insurance is purchased.
We are responsible for insuring returns shipped from us when included in your repair invoice.
B. Packaging
Customers are responsible for safely packaging handpieces and equipment.
C. Transit Delays
We are not responsible for delays caused by carriers (USPS, UPS, FedEx).
7. Returns & Refunds
A. Repairs
Because repairs require labor and parts, all completed repairs are final and non-refundable.
Warranty coverage applies only to qualifying issues.
B. Product Returns
Eligible returns must be requested within 14 days of delivery and must be unused and in original packaging.
Some items (like custom orders, electrical equipment, or final-sale products) may not be eligible for return.
8. Wholesale Program Terms
Wholesale partners agree to:
Maintain professional business conduct
Pay invoices within the agreed terms
Not misrepresent Essential Dental’s services
Keep wholesale pricing confidential
Accept that repeated non-payment may result in account suspension
We reserve the right to terminate or modify wholesale agreements at any time.
9. Limitation of Liability
To the fullest extent permitted by law, Essential Dental is not liable for:
Loss of profits
Business interruptions
Indirect or consequential damages
Damages caused by misuse of repaired items
Losses resulting from delays or shipping carrier issues
Our total liability is limited to the cost of the repair or product purchased.
10. Intellectual Property
All content on the website — logos, images, text, graphics, product descriptions — is the property of Essential Dental.
You may not copy, reproduce, or modify it without written permission.
11. Changes to Terms
We may update these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our services constitutes acceptance of the updated Terms.
12. Contact Information
For questions about these Terms, contact us:
sales@essentialdentalrepairs.com
(833) 807 - 1337
