Essential Dental – Privacy Policy
Last Updated: 9/1/2025
At Essential Dental (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our customers, website visitors, and repair partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, create an account, submit repairs, or interact with our business in any way.
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you interact with our website or services, you may provide:
Name
Email address
Phone number
Shipping & billing address
Company name (if applicable)
Payment information (processed securely by third-party providers)
Repair inquiries & service history
B. Device & Browsing Information
Automatically collected through cookies or analytics tools:
IP address
Browser type
Device type
Pages viewed
Time spent on site
Referral source (e.g., Google search, ad, link)
C. Order & Repair Information
When you purchase products or submit handpieces for repair:
Order details
Repair descriptions
Serial numbers (if provided)
Communication history
Tracking & shipping data
D. Wholesale Account Information
For wholesale partners:
Business/Company details
Tax ID (if applicable)
Contact person information
Pricing agreement
2. How We Use Your Information
We use your information to provide, improve, and protect our services, including:
A. To Process Orders & Repairs
Fulfill purchases
Diagnose and complete handpiece repairs
Provide updates, invoices, and tracking information
Maintain repair history for warranty and quality control
B. To Communicate With You
Appointment or repair status updates
Customer service responses
Promotions, offers, or newsletters (you may unsubscribe any time)
C. To Improve Our Website & Services
Analyze website performance
Track trends, usage, and browsing behavior
Run targeted advertising (Google, Meta, etc.)
D. For Legal, Safety & Compliance
Prevent fraud
Comply with applicable laws
Maintain records for warranty or service purposes
3. How We Share Your Information
We do not sell your personal information.
However, we may share limited data with trusted third parties:
Service Providers
Payment processors (Stripe, Shopify Payments, PayPal)
Email marketing platforms (Omnisend)
Shipping carriers (USPS, FedEx, UPS)
Web hosting providers
Analytics platforms (Google Analytics)
These providers are only permitted to use your information to perform services on our behalf.
Legal Requirements
We may disclose information if required by law, court order, or to protect our business, customers, or legal rights.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tools to:
Improve site functionality
Personalize user experience
Track analytics
Deliver targeted advertisements
You may disable cookies in your browser settings, but certain site features may not function properly.
5. How We Protect Your Information
We take security seriously and use industry-standard measures to safeguard your data, including:
Encrypted payment processing
Secure server hosting
Limited employee access
Regular monitoring for vulnerabilities
However, no online platform can guarantee 100% security.
6. Data Retention
We retain your information only as long as necessary to:
Complete repairs
Fulfill orders
Satisfy accounting requirements
Maintain warranty records
Comply with legal obligations
Wholesale accounts and repair histories may be retained longer for service continuity.
7. Your Rights & Choices
Depending on your location, you may have the right to:
Access your personal information
Request corrections
Request deletion
Opt out of marketing emails
Disable cookies
Request a copy of your data
To make a privacy request, contact us at: sales@essentialdentalrepairs.com
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
9. Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or how your information is used, contact us:
sales@essentialdentalrepairs.com
(833) 807 - 1337
