Essential Dental
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FAQ

Frequently Asked Questions

Get the answers to the questions we usually get. For answers to more specific questions, please contact us directly.

Repairs

How long do handpiece repairs take?

Our average turn around time is between 24 to 48 hours, upon approval. Some handpieces may take longer to repair due to complexity or specific repairs. If you need an expedited repair please contact us when you send in your handpieces.

What warranty is provided on repairs?

All of our repairs are backed by a no hassle warranty covering all parts and labor, ranging from 4 months to 1 year depending on the handpiece being repaired.

Do you provide loaner handpieces?

While typically we do not provide loaner handpieces, we have many handpieces ourselves, and would be more than happy to provide you with a loaner while your handpieces are being repaired.

What kind of handpieces do you repair?

We consider ourselves to be THE handpiece specialist. If your handpiece can come apart, we will do everything we can to repair it. The only time we are not able to repair a handpiece is when parts are not available for a specific model.

Do you repair handpieces in house?

Yes! We do not send your handpiece out to a third part for repair, all of our repairs are completed in shop.

How much do handpiece repairs cost?

Repair pricing varies by make and model, learn more about basic pricing on our handpiece repair page. For a more accurate quote on your model, please give us a call at (833) 807 – 1337

What kind of parts do you use to repair handpieces?

All our handpiece repairs are completed with the highest quality parts, German ceramic bearings, diamond chucks, and balanced impellers. If available they can be repaired with OEM parts.

What does warranty NOT cover?

Our warranty covers anything that is replaced on your handpiece at the time of the original repair, from an O-Ring to a headgear. The only time something is not covered under warranty is if it was not originally repaired.

Will you tell me if my handpiece(s) is worth repairing?

OF COURSE! When a handpiece is sent in for repair, we will evaluate the value of your handpiece and repairs needed. If we find that your handpiece is worth less than the cost of repair we will inform you right away. If you handpiece is not worth repairing, we can offer you credit for a new handpiece

Do you offer promotions on handpiece repairs?

Yes! We are always running promotions for first time customers, existing customers, and on new equipment. Look out for an email or postcard in the mail!

More Questions

We are a DSO, DPO, Group Practice, or School. Can you help us?
Of course! We serve multiple large groups across the country. Please send an email to sales@essentialdentalrepairs.com, and we can help you with what you need.
I just graduated, do you have any discounts?
Congratulations!! Yes, we do offer a recent graduate program. Please visit the recent graduate page to learn more about what we offer.
I'm not sure if I should repair my handpieces or not. Can you help?

Of course! There are so many factors, such as how long your handpieces have been in service and how many times you have repaired them. So, give us a call or send us an email with your handpiece make and model, so we can further assist you! 

Do you buy used handpieces?

Yes, we do! We even offer a trade-in program if you decide to purchase new handpieces from us. Although, we do not buy every handpiece out there, please contact us directly for more information. 

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